Ring Recalls Over 350k Smart Doorbells After Catching Fire

Amazon-subsidiary Ring is recalling countless video doorbells after reports of them catching on fire. Nearly 350,000 2nd generation Ring doorbells and 8,700 sold in Canada (model number 5UM5E5) are recalled according to a U.S. Consumer Product Safety Commission report on November 10.

These doorbells were sold on their website and on Amazon between June and October 2020. According to the report, “the video doorbell’s battery can overheat when the incorrect screws are used for installation, which poses a fire and burn hazards.”

Over 85 Ring Smart Doorbell Incedents Reported

As of the date of the report, they have gotten 85 incident reports of incorrect screws with 23 reports of these doorbells catching on fire and causing property damage. Eight reports of minor burns have also been reported. The brand says that the safety of their customers is their top priority. They are contacting customers affected by the recalls with updated installation instructions. They will not be asking for them to return their devices.

To check to see if your doorbell is a part of the recall, visit the company’s support website or on the app by entering the doorbell’s serial number on the back of your device. Ultimately, if the doorbell was installed correctly, there is no risk of fire. No other models are affected.

Download and Follow Instructions

If you own one of these units, download a new user guide and follow the instructions closely. Always align the doorbell bracket to the wall and use it to mark the four corner holes. Use a ¼-inch masonry drill bit to drill the holes into the wall and then inserted the anchors. Never use old screws you have around your home, ask Ring for replacements if you have lost the originals.